Shipping Policy

Overview

By placing an order, you agree to this Shipping Policy in full. Because our products are sensitive research materials, shipping, returns, and refund eligibility are subject to strict handling and legal requirements.

Dispatch & Delivery

Orders are dispatched from our warehouse in the Netherlands. Delivery times may vary depending on destination, customs processing, carrier delays, local regulations, and selected shipping method.

• Netherlands: typically 1–3 business days
• European Union: typically 3–7 business days
• International: typically 3–12 business days

These delivery estimates are not guarantees. Transit may occasionally take longer due to events outside our control, including customs checks, regional disruptions, or courier backlogs.

Shipping Insurance

Customers may select optional Shipping Insurance for an additional €6 at checkout. This option provides extra protection for qualifying delayed-delivery claims.

If a package does not arrive within 16 days from dispatch and the customer selected the €6 Shipping Insurance option, the customer is eligible for a full refund of the order. If Shipping Insurance was not selected, delayed-delivery refunds are not guaranteed and will be reviewed case by case.

Storage Conditions

We store our peptide vials in our warehouse at -20°C to maintain product stability and proper handling conditions prior to dispatch.

Bacteriostatic water and standard water products are stored separately in our refrigerator at 8°C. We package and prepare outgoing orders using procedures designed to preserve product integrity for shipment.

Damaged Packages

To request a refund for a damaged delivery, you must contact us promptly and provide clear photos of the outer parcel, internal packaging, shipping label, and damaged items. Claims submitted without sufficient evidence may be denied.

Where damage is confirmed, we may issue a refund or replacement at our discretion depending on stock availability, shipping restrictions, and the circumstances of the claim.

Opened Packages

Any opened package is not eligible for a refund. This applies even if the vials inside have not been used.

For safety, quality-control, and legal compliance reasons, once a sealed shipment has been opened by the customer or recipient, we cannot verify storage conditions, tampering status, or chain of custody.

Returns & Destruction

Any package that leaves our warehouse is not able to be returned. We do not restock returned peptide-related shipments under any circumstance.

All returned or intercepted packages must be destroyed due to legal, regulatory, and product-integrity reasons. Because of this policy, customers should review their order carefully before completing checkout.

Delayed or Missing Parcels

If tracking shows no delivery and your parcel has not arrived within 16 days, please contact us so we can investigate with the carrier. Customers who selected the €6 Shipping Insurance option are entitled to a full refund if the package still has not arrived within that period.

For uninsured shipments, we will still review the case and may assist with a carrier trace or claim, but refunds for transit delay alone are not automatically available. Customs seizures, failed delivery attempts, and incorrect addresses may affect claim eligibility.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delivery failures, returned parcels, or disposal resulting from incorrect, incomplete, or outdated address information supplied by the customer.

If an order cannot be delivered due to address errors or recipient inaction, refund or replacement is not guaranteed.

Tracking & Claims

Where available, tracking information will be provided after dispatch. Customers must review tracking updates and notify us as soon as possible if there is visible damage, delivery failure, or an unusual shipping delay.

• Damaged parcel claims should include photos
• Delay claims should include the order number and tracking number
• Claims may be denied if evidence is missing or submitted too late

We reserve the right to request additional documentation before approving any shipping-related refund or replacement.

Legal Restrictions

Customers are responsible for understanding the import rules, laboratory-use restrictions, and legal status of products in their destination country before ordering. We are not responsible for losses caused by local prohibitions, regulatory action, or customs intervention in the buyer’s jurisdiction.

Because peptide-related products are handled under strict compliance standards, all shipping disputes are assessed in light of product safety, chain-of-custody requirements, and applicable legal obligations.

Contact

If you have a shipping question or need to open a shipping-related claim, please contact us as soon as possible with your order details.

• Website: peptide.st/contact
• Registered in the Netherlands
• Last updated: June 1, 2026