Purity Satisfaction Guarantee
We lab-test every batch before it ships. If you think a vial is not up to standard, tell us. We will have it independently retested, and if it comes back off spec, we refund or replace it.
Independently retested, or your money back
If a complaint holds up on a fresh, independent test, you get a full refund or a free replacement, whichever you prefer. We test every batch before it ships, but if a bad one gets past us, we will sort it out.
Tell us
Fill in the form below with your order ID and what seems wrong with the purity.
We review
Our team checks your batch against its Certificate of Analysis and arranges an independent retest where needed.
We make it right
If the batch is off spec, we refund you in full or send a free replacement.
File a purity complaint
This form goes straight to our complaints desk. We usually respond within 24 to 48 hours.
Complaint received
Thank you. Your complaint is with our team and we have emailed you a confirmation. We will get back to you within 24 to 48 hours.